Illustrative profile · Service Engineers
Service photos on the job record, not in personal galleries.
An equipment service company moved job notes, photos and sign-offs from phones and paper onto the visit.
Before
- Photos stayed on engineers' phones
- Job notes on paper forms
- No proof of time on site
With Hemmiles
- Before/after photos attached to each job
- Checklist per service type
- Check-in time and time on site recorded
The situation
Engineers worked in plant rooms and industrial estates with patchy signal. Photos were shared over chat and job sheets were filed days later.
What changed
Each service visit has a checklist, required photos and a customer sign-off. Offline mode means engineers complete the visit in the plant room; it syncs on the way out.
What managers see
Jobs completed, time on site and next service dates by customer — in one place.
“When a customer asks what we did last quarter, the answer is on the job — photos included.”
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Give your field team
a better way to work.
Plan less. Chase less. Report less manually. Let every visit become part of the customer record.
See Hemmiles in action — a 30-minute walkthrough with your own visit types. See pricing