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Why field apps have to work offline

Hemmiles team · · 4 min read

Basements, industrial estates and highway stretches. If the app needs signal, the visit record waits.

Office software can assume a connection. Field software can't. A surprising share of customer visits happen where the signal drops.

What offline really needs to cover

Seeing today's plan and customer details, checking in, adding notes and photos, and completing the visit — everything the rep does on site.

Keep the original time

When updates sync later, they must keep the time and place they were made. Otherwise the record shows when the phone found signal, not when the visit happened.

Keep reading

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