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Help & FAQ

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The questions field teams and managers ask most. Can't find yours? Get in touch.

FAQ

Frequently asked questions.

Something specific to your team? We're happy to walk through it.

Hemmiles is a mobile field-work app for teams that visit customers. Reps plan their day, navigate to visits, check in with GPS, capture photos and notes, check out and schedule the next follow-up. Managers see the day's field activity on the web.

No. Your CRM stays the system of record for customers, contacts and territories. Hemmiles adds the field layer — visits, check-ins, photos, notes and follow-ups — and keeps that activity connected to the customer record.

Yes. Managers can assign visits to reps for a day or a week. Reps see them in the Today view, in order, with customer details and directions.

Yes. When a rep checks in, Hemmiles records the time and location and compares it with the customer's saved location. Check-out records the end of the visit, so time on site is captured too.

Yes. Reps can view today's visits and customer details, add notes, capture photos and complete visits offline. Updates are stored on the phone and synced when the connection returns, keeping their original time and location.

Yes. Photos and notes are attached directly to the visit, so they're stored with the customer record instead of in a chat thread or a personal gallery.

Managers see check-ins, completed visits, delays and uploaded reports as they happen, along with a map of today's visits and each rep's status.

Visit types, required fields, tags and outcomes can be set up to match how your team works — for example, a service checklist for engineers or a collection outcome for collection teams.

Yes. Sales, service, distribution, collection and medical teams can use Hemmiles side by side, each with their own visit types and visibility rules.

Hemmiles is designed to work alongside an existing CRM, using its customers, users and territories and sending visit activity back. The right connection depends on your CRM and setup — we'll go through it with you during the demo.

Reps are asked for location consent and told what's collected. Location is tied to visit actions like check-in and check-out, and admins control who can see location data through role-based access. Changes are recorded in an audit trail.

We start with a demo and a short setup call to map your visit types, teams and territories. Then a pilot group of reps starts using the app before it's rolled out to the wider team.

Prices on this page are in New Zealand dollars. Any local tax is on top. The app, the plans and onboarding are the same in every market. There is no separate New Zealand edition of the app, no local office and no local phone line — support is by email, from one team.

  • Documentation

    Set up Hemmiles: teams, visit types, locations and your CRM data.

  • Guides

    Practical advice for planning, rollout and field practice.

  • Blog

    Ideas on field sales, service and the software around them.

  • Customers

    How different field teams use Hemmiles.

  • Contact

    Talk to the team about your setup.

Give your field team a better way to work.

Plan less. Chase less. Report less manually. Let every visit become part of the customer record.

See Hemmiles in action — a 30-minute walkthrough with your own visit types. See pricing