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Legal

Privacy policy

How we collect, use and protect personal data — including location data from the Hemmiles app.

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You are reading the Australia copy of this page. The document is the same one company's document in every market: Hemmiles has one legal entity, and this page states no Australia-specific contract, jurisdiction or data-residency position.

Who we are

Hemmiles provides field visit software for businesses. [Company legal name, registered address and contact details.]

Data we collect

From website visitors

  • Details you submit in our forms (demo, contact, partner, sales, callback and newsletter sign-up): name, work email, company, phone, details about your field team and your message.
  • With a form you send, where your visit came from: the referring site, any campaign tags in the link you followed, the pages you viewed during the visit and, when analytics is on, the Google Analytics visitor ID. Your browser keeps this (in local and session storage) and it is only sent to us with a form you submit, so we know which pages led to your enquiry. It is not used for advertising.
  • Basic technical data such as browser type and pages visited.

From customers using the Hemmiles app

  • Account data for users (name, email, role).
  • Customer and visit data provided or created by our customers.
  • Location data recorded at visit actions such as check-in and check-out, and for route suggestions, after the user has been informed.
  • Photos and notes attached to visits.

How we use data

To provide and support the service, respond to enquiries, keep the service secure and meet legal obligations. For customer data processed in the app, we act on our customer's instructions.

Location data

Location is used to verify visits and suggest routes. Access to location data is controlled by our customer's administrators through role-based permissions. See Security & privacy.

Website analytics and cookies

This website uses Google Analytics 4, provided by Google, to measure how the site is used: pages viewed, clicks on buttons and key links (such as “Book a demo” or “Sign up”), and when a demo or contact form is started or sent. We never send the contents of form fields, such as your name, email or phone number, to Google Analytics.

We also use Microsoft Clarity, provided by Microsoft, for session replay and heatmaps: it records how pages are scrolled and clicked so we can improve the site. Text typed into form fields is masked and not recorded. Clarity follows the same consent choice as Google Analytics.

  • Cookies: when analytics is allowed, Google Analytics sets the first-party cookies _ga (distinguishes visitors) and _ga_* (keeps session state), and Microsoft Clarity sets its own first-party cookies (such as _clck and _clsk). We set no advertising cookies; advertising storage is always denied.
  • Your choice: a banner asks you to accept or decline analytics cookies for both tools. Visitors in the European Economic Area, the United Kingdom and Switzerland get no analytics cookies unless they accept. Elsewhere, analytics cookies are on unless you decline or your browser sends a Global Privacy Control signal.
  • When analytics is declined, Google Analytics sets no cookies and any existing _ga cookies are removed; under Google's Consent Mode, Google may still receive cookieless pings without identifiers. Clarity is told that analytics storage is denied and runs without cookies.
  • Changing your choice: your choice is stored in your browser's local storage. Use the “Cookie settings” link in the site footer to change it at any time, or clear this site's data in your browser.

Sharing

We share data with service providers who help us run Hemmiles, under appropriate agreements, and where required by law. [List categories of sub-processors.]

Retention

[Retention periods for website enquiries and customer data.]

Your rights

[Rights available under applicable law and how to exercise them.] Contact [email protected].

Changes

We'll update this page when our practices change. Effective date: [date].